TIXEL FAQs
Yes, as long as it is not sold out. If it is sold out, you can check Tixel for any available resale tickets. Visit the Tixel pages for HopMonk Novato, or HopMonk Sebastopol to find tickets. Tickets are price capped and verified through Tixel and it is the only platform we recommend for resale tickets.
Will you have tickets to tonight’s show at the door?
1
I bought a ticket to a show, but something came up, can I get a refund?
2
Tickets are non-refundable but you can visit tixel.com/sell to resell your ticket if you can’t make the event. To list your ticket, select the “in my email” option on the sell page and forward your confirmation email to Tixel.
Can I trust Tixel for reselling a ticket?
3
Yes, Tixel is our officially recommended fan-to-fan ticket exchange, and the only resale platform we endorse. Every ticket listed on Tixel is verified as real through our ticketing partner Eventim, and when a ticket sells, it’s automatically canceled so there’s no risk of duplicate or fake tickets. Resale prices are capped, so no one can flip tickets for inflated prices. Tixel handles all customer support for any exchange-related questions via https://tixel.com/get-help and buyers are covered by a money-back guarantee if anything goes wrong.